DWP customer phone lines to become freephone

03 November 2017

The Department for Work and Pensions (DWP) has provided an update which details news about work, working-age benefits, pensions and services.

Universal Credit customer telephone lines are to become freephone this month. DWP will inform customers and partners of new Freephone numbers in advance of these changes. The freephone numbers will be rolled out to all remaining DWP customer phone services by the end of the year.

DWP publish Touchbase on a monthly basis and the latest edition sets out information on their workplace pension campaign ‘Get to know your pension’ which advises employees on how new legislation affects them and the legal duties that apply to employers.

This month's Touchbase also includes information on:

  • Universal Credit advances
  • The Employment and Support Allowance (ESA) health and work conversation
  • Support for disengaged youth
  • The Race Disparity Audit
  • Work and Health Programme providers